01 Overview

QueenDigit offers embroidery digitizing, vector art conversion, and logo design services. This policy applies to information handled in connection with our website, customer communications, orders, artwork submissions, and related services.

Where applicable privacy laws require additional disclosures or choices, those requirements also apply. If you have questions about our practices, please contact us using the details below.

02 Information We Collect

Depending on how you interact with us, we may collect:

• Contact details: Your name, email address, phone number, business name, and information you provide in messages or forms.
• Account and order details: Account identifiers, order history, service requirements, selected file formats, instructions, and customer support correspondence.
• Creative materials: Images, logos, sketches, artwork, embroidery files, and related design instructions that you upload or send to us.
• Payment and billing details: Transaction status, billing information, payment references, and limited details shared by payment providers.
• Technical information: Information such as IP address, browser type, device type, pages accessed, and website usage information, where collected through our website or its service providers.

We may also receive information when you contact us through third-party communication channels.

03 How We Use Information

We use relevant information to:

• Respond to inquiries, provide quotations, and communicate about orders.
• Prepare, digitize, convert, revise, and deliver design files you request.
• Manage customer accounts, purchases, billing, refunds, and support requests.
• Maintain website functionality, detect misuse, and protect our systems.
• Improve customer service and our website based on feedback and usage.
• Comply with applicable legal obligations and resolve disputes.
• Send promotional communications where permitted by law and your choices.

Where required, we rely on an applicable lawful basis, such as performing a contract, complying with a legal obligation, pursuing legitimate business interests, or your consent.

04 Uploaded Artwork & Design Files

Designs, logos, artwork, and other files you provide are used to review, process, and fulfill the services you request, including revisions and customer support. Authorized team members and service providers may need access to those files for these purposes.

You should submit only files you have permission to use or share. We do not acquire ownership of your original artwork merely because you send it to us. Any separate intellectual-property or licensing terms agreed for a design project continue to apply.

We do not publish customer-submitted artwork in our portfolio or promotional materials without an appropriate basis or permission. If you need us to delete a submitted file, contact us; deletion may be subject to technical, contractual, or legal retention requirements.

05 Payment Information

Our website describes options for payments by credit card and PayPal, as well as account funding. Payment transactions may involve third-party payment providers. Those providers may process payment information under their own privacy policies and security standards.

We may retain transaction identifiers, payment status, invoices, and records needed for billing, fraud prevention, accounting, and legal compliance. Please review the privacy notices presented by the payment provider you use.

06 When Information May Be Shared

We may share information only as reasonably necessary for legitimate business purposes, including with:

• Team members and contractors involved in producing and delivering your order.
• Website hosting, file storage, email, customer support, and technical providers.
• Payment processors and professional advisers where relevant.
• Authorities or other parties where disclosure is legally required or necessary to protect rights and safety.
• A successor organization in connection with a lawful business transfer, subject to applicable safeguards.

We do not disclose your uploaded artwork to unrelated third parties for their independent marketing purposes without an appropriate legal basis.

07 Cookies & Website Analytics

Our website may use cookies or similar technologies for essential website functions, account sessions, preferences, security, and—if enabled—analytics or advertising measurement.

You can typically manage cookies through your browser settings. Blocking certain cookies may affect website features. Where required by law, we will request consent before using nonessential cookies. Any cookie controls offered on our website should be used to manage those choices.

08 How Long We Keep Information

We keep personal information and customer files only for as long as reasonably necessary to fulfill the purposes described in this policy, including delivering services, providing support, maintaining business records, handling disputes, and meeting legal obligations.

Retention periods depend on the information involved, our operational needs, applicable laws, and whether you request deletion. When information is no longer needed, we take reasonable steps to delete or de-identify it.

09 Protecting Your Information

We aim to use reasonable administrative, organizational, and technical safeguards appropriate to the information we handle. Access to customer details and creative files should be limited to personnel and providers with a business need.

No website, email transmission, or online storage system can be guaranteed completely secure. Please use strong, unique passwords and avoid sharing sensitive payment credentials through ordinary email.

10 Your Privacy Rights & Choices

Depending on where you live and which laws apply, you may have rights to request access to, correction of, deletion of, or a copy of your personal information, or to object to or restrict certain processing. You may also have the right to withdraw consent where processing relies on it.

To submit a privacy request, email info@queendigit.com. We may need to verify your identity before fulfilling a request, and some information may need to be retained where legally permitted or required.

If you receive promotional emails, you can ask us to stop sending them. Essential messages about your account or ongoing orders may still be sent.

11 International Customers

QueenDigit serves customers in multiple countries. Depending on where our personnel and service providers operate, personal information or artwork may be processed outside your country of residence. Where applicable, we take steps to address relevant cross-border data protection requirements.

12 Children's Privacy

Our professional design services are not directed to children under 13. We do not knowingly seek to collect personal information directly from children under 13. If you believe a child has provided us with personal information, please contact us so that we can review the matter and take appropriate steps.

13 Changes to This Privacy Policy

We may update this policy when our services, technology, or legal requirements change. We will post the updated version on this page and revise the "Last updated" date. Where legally required, we will provide additional notice or request consent.

14 Contact Us

For questions about this Privacy Policy or requests relating to your personal information, please contact: